VISITOR POLICIES and INFORMATION for SNOWMAN’S REINDEER FARM
By purchasing a reservation to visit, you agree abide by the policies, guidelines, terms and conditions listed below. We reserve the right to refuse service or ask anyone to leave the property who is not following the farm guidelines, terms and conditions, being abusive to the animals or staff or is disrupting the operations of the farm in any way with their behavior.
CANCELLATION POLICY:
Visitors can cancel and reschedule their reservations (based on availability) up to 24 hours prior to their scheduled visit (links are in the confirmation email sent after making a reservation). Less than 24 hours Prior to Appointment Time: No Refund
ENTRY RESERVATION TIME
When you purchase a reservation time, you are purchasing a time for entry into the reindeer farm. You need to arrive at that time to ensure this staggered entry works for everyone. The average farm visit is 60-90 minutes, but visitors are welcome to stay until closing time for that session. Note: if you miss your entry time, you may still be admitted, but the farm closes promptly at the scheduled time for that session. We are not able to keep the farm open and hold staff for late entry.
BIOSECURITY FOR THE SAFETY OF OUR ANIMALS:
•All visitors are required to sanitize shoes upon entry.
The foot bath is an industrial tray that you walk through so the bottom of your shoes are sterilized. This is liquid and does contain bleach. If children step through, allow them to walk off the solution before picking them up or ask the gate biosecurity person to give you a paper towel to dry. You may also request to wipe the bottom of your shoes with the spray solution on a paper towel instead of stepping through the bath if you have delicate shoe material that might be damaged by bleach contact.
•All visitors are required to sanitize hands. Hand-sanitizer is provided upon entry and throughout the property. Visitors are required to sanitize hands before and after feeding or touching animals.
•Summertime baby reindeer visits require TWO sanitization stations: front gate and at baby pen.
VISITOR BEHAVIOR POLICIES:
•Visitors will treat all animals, staff and property with respect and kindness.
•Visitors will take extra care not to reach or throw objects into the animal habit areas and dispose of all trash in designated receptacles.
•Visitors will interact with animals (includes petting and feeding) with the direction and guidance of staff.
•Visitors will not bring outside food or drinks into the farm.
•Visitors will maintain a smoke and vape-free environment everywhere on the property, including the parking lots.
•Visitors will stay in designated common areas of the property.
•Visitors provide supervision of all children under the age of 18 in their group.
•Snowman's Reindeer Farm is not responsible for lost or stolen personal property, any lost and found items are taken to the front gate at the Ticket Booth.
PETS:
Pets are NOT allowed inside the entrance gate of Snowman’s Reindeer Farm. Service animals are allowed, but visitors are to alert the Ticket Booth Attendant upon arrival, who will contact one of the farm owners to give you special assistance. Reindeer are prey animals and may see dogs as a predator. To keep our animals safe and calm, service animals will not be able to enter the reindeer barn where the spaces are tight, and our animals are in a confined space for exhibition. All other areas of the farm are suitable for service animals: the main pasture (reindeer visible, but not confined), outdoor game areas, Gift Shop, Visitor Center, Snack Bar and Train Depot.
PETTING AND FEEDING ANIMALS:
•The happiness of our animals comes first. We don’t force our animals to do anything they don’t want to do. Most of the time they willingly interact with visitors and enjoy the contact. Occasionally they smell or sense something they don’t like and will back up. They also do not respond well to yelling or screaming, so keep in mind that gentle inside voices will improve your opportunities for interaction.
•Due to the factors mentioned above, we do not guarantee petting or feeding.
•Our farm staff will provide animal feed (no extra charge) and guidance for interacting with animals.
•All Visitors will assume liability and responsibility for safety, including minors in their group.
FOOD ALLERGIES:
Please be advised that food and animal feed served at Snowman’s Reindeer Farm may contain these ingredients: milk, eggs, wheat, soybean, peanuts, tree nuts.
PARKING and SURFACES:
•Handicap parking is available near front gate. All parking lots are gravel with uneven surfaces.
•Bring a stroller if needed for young children.
•All areas are lit.
•Parking is FREE.
•If you have a group of 15 or less and are bringing a passenger van, please notify us ahead of your visit and we will reserve a parking area for your vehicle near the front gate.
•We cannot accommodate large bus parking (school bus or charter bus) during our regular public hours.
•Most surfaces inside the farm are concrete and close together. All buildings are wheelchair accessible.
RESTROOMS:
Our restrooms are handicap accessible porta potties located outdoors.
PHOTOGRAPHY and VIDEO:
•You may take pictures while on the property, including flash photography for personal use.
•There is no extra charge for pictures with Santa.
•While visiting our farm you and your family may be photographed or video taped. Your presence on the farm serves as permission for use in the farm's social media pages and for general promotion of the farm.
•No commercial photography is allowed without written permission from owners. The commercial sale of images of our farm, animals or staff is strictly prohibited.
PAYMENT TYPES:
We take all debit and credit cards including American Express.
WEATHER and DRESSING FOR YOUR VISIT:
All exhibits and activities at Snowman's Reindeer Farm are under roof via a barn or pavilion. Buildings are close together. We do monitor weather daily, but generally do not cancel or close the farm unless there is extreme weather such as ice or heavy snow accumulation that would make it impossible for our staff to provide safe surfaces for walking. We do not close the farm or provide refunds for those who choose not to come due to rain.
•If visiting in winter, dress in layers. Our buildings are covered, but mostly open air.
•Comfortable shoes are recommended.
•Some lines are possible during the holiday season so be sure to bring warm coverings for head, ears, and hands.
HANDICAP ACCESS and SEATING:
•Snowman's Reindeer Farm offers handicap parking near the front gate.
•Most surfaces are concrete. Parking lots and some pathways are packed gravel and may be gently sloping and uneven.
•Handicap accessible porta potties are available inside the front gate next to the Sugar Plum Pavilion and outside the exit (accessible from the handicap parking area without going in the front gate).
•All buildings have 36" entry doors.
•There are benches and chairs positioned outside throughout the property.
•Indoor seating is available, but extremely limited.
FINDING US:
GPS isn't always accurate. Look for the blue reflective tourism signs directing you to Snowman's Reindeer Farm - all located within 1 mile of the farm. Look for our SIGNS - Main Entrance. Our address is: Snowman’s Reindeer Farm 25599 E. Middle Lake Rd. Canton, IL 61520
