Frequently Asked Questions

 Petting and feeding will be available based on whatever the current IDPH guidelines for COVID-19 are at the time of your visit. We do not guarantee petting and feeding as we cannot predict how animals will react to individual visitors. Most of the time, they are friendly and enjoy interaction, but we do not force our animals to do anything they don't want to do.  

Due to many factors, the answer is YES. You must have a reservation to visit. Our farm is small and we have limited parking. 

 Reservations are made ONLINE through our website. Click on the BOOK HERE button. This will enable you to navigate through the different events and times that are available. If you do not see any events available, the tickets are either not released yet or the event is sold out.  

 This is your expected arrival time so we can stagger the visitors' entry. Once you are checked in (hopefully within 15 minutes after the time you reserved) you can take your time and enjoy the farm at your own pace. We do not time you once inside the gate. You do have to leave close to our final closing time for that session, but we design those entry times to ensure that even the people who book the last entry time have 60-90 minutes inside. Most people are here 60-90 minutes. Some stay longer. If you want to ensure you have more time, you can book at the earliest entry time slot.   Note: if you miss your entry time, you may still be admitted, but the farm closes promptly at the scheduled time for that session. We are not able to keep the farm open and hold staff for late entry. 

Our Travel Team will be available FALL/WINTER 2025.

 The design of our farm enables you to photograph our reindeer and take fun pictures throughout the property.  However, we do NOT force any of our reindeer to do anything they don’t want to. Our animals are very precious to us and their happiness is our main priority. We don't do forced poses with our animals and visitors.  Commercial photography is strictly prohibited.

 YES. You might need an umbrella for walking from the parking lot or between stations. Visitors should dress extra warm during days that are below freezing. The only time we close due to weather is if there is heavy ice or deep snow and plows are unable to clear. We post closings on our website and Facebook page.  

 We sometimes do private tours when possible during the week. We generally do not have staff during the week, so we can only accommodate groups that can be handled by 2-3 people. Flat group rates are available. These are by appointment. Call 309-647-0569 if you are interested in scheduling.  

 We do not allow professional photography to be done on our property unless it is specifically for a publication or advertising campaign, guided by us (the owners). Many people do come together as a family and take casual photos in the many picture spots around the property. If you ask an employee to take the picture with your phone, they will do that. We just don't want anyone tying up the property with a professional photographer posing and taking photos.  

 YES. We have both handicapped parking, handicap accessible porta potties and all buildings are handicap accessible. All visitor areas are either gravel or concrete. 

 Yes, we accept all major credit and debit cards, including American Express

 Most are covered, but open air. The gift shop, Santa area and Visitor Center are heated. 

 No. All visitor areas are either gravel or concrete.  

 Yes, we have most of the animals under open air shelters and well lit. There are also lots of Christmas lights so visibility is good no matter what time you visit.  

 The farm is very small and all stations are very close together. The longest walk is from the parking lot to the entrance gate, but there is handicapped parking available for those that need it. Strollers are also welcome. 

 We are mainly open October - December with occasional special events scheduled at other times of the year.  You can always inquire about a private family, business, corporate or group event.